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20
Dec
2018
Unusual high amount of paths in the texturepath file can slow down model loading times
Posted On 20. December 2018  By 3DEXCITE Product Support - Admin  And has No Comment

DELTAGEN usually stores paths to textures into the texturepath file which gets saved together with model data. We observed in certain scenario that an unusual high amount and mixture of local and network paths in that texturepath file can lead to increased model loading times. Especially […]

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20
Dec
2018
Optimal number of CPU cores for rendering
Posted On 20. December 2018  By 3DEXCITE Product Support - Admin  And has No Comment

The 3DEXCITE Support Team sometimes receives the question if a higher clock speed or more CPU cores are beneficial for renderings. After discussion with our experts at 3DEXCITE, we have now a common answer to those requests.

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21
Sep
2018
Simple Way To Stop And Restart FlexLM License Service
Posted On 21. September 2018  By tim_schaerfl  And has No Comment

You would like to stop and re-start the FlexLM license service.

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10
Sep
2018
License File Explanation
Posted On 10. September 2018  By tim_schaerfl  And has No Comment

This article is about to explain you the license file itself. Here you will see an example of a typical license file: SERVER Testserver 005056A42159 VENDOR RTTLMD USE_SERVER FEATURE DeltaGen RTTLMD 15.5 31-jan-2018 4 BORROW=744 \ ISSUED=4-NOV-2015 START=4-NOV-2015 SIGN=”15D9 5C5C FA82 83EE \ 3A6B EBD9 7732 0B27 68B4 […]

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08
Nov
2017
How to deactivate the “Tablet PC Input Service” which might cause instabilities in DELTAGEN
Posted On 8. November 2017  By 3DEXCITE Product Support - Admin  And has No Comment

The Windows service “Tablet PC Input Service” interferes with DELTAGEN and should be deactivated. Especially when touch devices or graphic tablets are attached to the system this service can lead to an unusually high amount of USER Objects on the rttDeltaGen.exe process which can be observed […]

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05
Jul
2017
Importing DELTAGEN FBX files into 3rd party applications
Posted On 5. July 2017  By 3DEXCITE Product Support - Martin Treydte  And has No Comment

When trying to load FBX files created with DELTAGEN into a third party application (e.g. Autodesk 3D Studio MAX), it possible that there isn’t any geometry displayed. This issue might arise, when exporting the FBX file using DELTAGEN specific NURBS data.

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05
Jul
2017
Data saved in DELTAGEN 2017 or newer can’t be opened in DELTAGEN 13.1 or earlier
Posted On 5. July 2017  By 3DEXCITE Product Support - Admin  And has No Comment

CAD data that has been converted using DELTAGEN or DELTABATCH 2017 cannot be properly read by software versions 13.1 and earlier. Appearance of materials as well as scene objects may be displayed differently and not behave as expected.

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04
Jul
2017
Geo Animation not working for some models
Posted On 4. July 2017  By 3DEXCITE Product Support - Admin  And has No Comment

When loading two or more models into a scene by right-clicking Scene -> Linked Files -> Attach, it may happen that the animations of one of the models are not working as expected. This is caused by the fact, that the animations also use QUID internally. […]

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31
Jan
2017
CAVE displays mono on a random segment
Posted On 31. January 2017  By 3DEXCITE Product Support - Admin  And has No Comment

One of our customers reported that one of the CAVE segments displayed only a mono picture instead of a stereo view for random segments. Investigation showed, that this behavior was specific to their CAVE installation. They have a active stereo setup, with 2 GPUs on the […]

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22
Nov
2016
DELTAGEN: Problems with Stellar GI rendering in Scale mode
Posted On 22. November 2016  By 3DEXCITE Product Support - Admin  And has No Comment

It can happen that, in DELTAGEN 13.0, Stellar GI rendering does not function in Scale mode. This occurs because the Scale client installer does not copy all necessary files to the render nodes.

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