Troubleshooting

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Unhandled exception when switching to Stellar rendering in DELTAGEN

DELTAGEN Viewer window turns red

Rendering accumulation in DELTAGEN stops working

How to deactivate the “Tablet PC Input Service” which might cause instabilities in DELTAGEN

How to properly name HDR images for use in DELTAGEN

HDR surrounding is displayed as checkerboard in Stellar

How to install Scale clients when having network problems

How to create custom shortcuts for the 3DEXCITE DELTAGEN MARKETING SUITE

DELTAGEN reports missing DSLS license server at startup

Missing DLL message on DELTAGEN start

Local surrounding gets wrong Translation values when changing them via floating Object editor dialogue

DELTAGEN 2018x File Monitor returns a “Qt platform” error message on start

DELTAGEN 2018x DirectMaya plug-in cannot be loaded

DELTAGEN 2018x Refresh 1: DirectMaya plug-in is unable to load all MayaTools components

Zoom in “Timeline” and “Graph editor” does not work

Invert selection not working when a Surrounding is loaded and visible

Unusual high amount of paths in the texturepath file can slow down model loading times

The JT conversion process hangs and never finishes

Jacketing results can differ depending on geometry scaling

Clipping issue when hiding objects within isolated groups in Stellar

The recommended GPU driver is not available as DCH compatible version

DELTAGEN HTC Vive Plugin does not work with SteamVR 1.6 or 1.7

Quality-based sampling creates a very high amount of sampling steps

DELTAGEN 2019x RF2 – UV Editor Hotfix – Fixes a graphical issue when using “Normalize to grid size” followed by “Scale”

DELTAGEN 2019x RF2 – UV Editor Hotfix – Fixes a sporadically occurring crash when generating UVs for multiple parts at once.

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