We from 3DEXCITE Support always strive to improve and offer you the best support you can get. This includes to simplify the tools available for you to seek for help and raise a Service Request. We will adapt therefore to the DS Support tooling in the next months, please see the timeline below. In case of questions, don’t hesitate to contact us.
Support via Email
From October, 23rd of 2019 on, you will no longer be able to request support via Email to 3DExcite.SUPPORT@3ds.com.
3DSupport Application
From July 23rd onwards, use the 3DSupport App. It is based on our 3DEXPERIENCE Platform technology to improve the user experience while submitting and managing Service Requests.
Transition Timeline
July 23rd 2019
Beginning with this date, the new 3DSupport App will be available to all customers from 3DEXCITE. We recommend to learn about the new app and view the onboarding video tutorials and the FAQ. New appointments for onboarding websessions most likely to come up in the near future.
July 23rd until October 23rd 2019
Between July 23rd and October 22nd 2019 you can open Service Requests for 3DEXCITE products either by sending an email to 3DEXCITE.Support@3ds.com or by using the 3DSupport App. We encourage you to get familiar with the 3DSupport App during this period.
From October 23rd 2019 onwards
Enter your Service Request via the 3DSupport App only.